General Terms

1. General Terms and Conditions / Scope

All legal transactions between the Principal and the Agent (Management Consultant)  hereinafter referred to as Agent  shall be exclusively subject to these General Terms and Conditions. The version valid at the time the Contract is executed shall be applicable.

These General Terms and Conditions shall also apply to any future contractual relationships even if these General Terms and Conditions are not expressly referred to in collateral contracts.

Any conflicting General Terms and Conditions on the part of the Principal shall be invalid unless they have been explicitly accepted in writing by the Agent.

If any provision of these General Terms and Conditions is or becomes invalid, the other provisions and any contracts executed pursuant to these provisions shall not be affected thereby. The invalid provision shall be replaced by a provision which best corresponds to the intention and economic purpose of the invalid provision.

2. Scope of consulting assignments / representation

The scope of each particular consulting assignment shall be individually agreed by contract.

The Agent shall be entitled to subcontract, in whole or in part, the services for which the Agent is responsible to third parties. Payment of said third parties shall be effected exclusively by the Agent. No contractual relationship of any kind shall exist between the Principal and said third party.

During the validity of this Contract and for a period of three years after termination thereof, the Principal shall agree not to enter into any kind of business transactions with persons or organisations the Agent employs to perform the Agent’s contractual duties. In particular, the Principal shall not employ said persons or organisations to render consulting services the same or similar to those offered by the Agent.

3. Principal’s obligation to provide information / declaration of completeness

The Principal shall ensure that during the performance of the consulting assignment, organisational conditions in the Principal’s place of business allow the consulting process to proceed in a timely and undisturbed manner.

The Principal shall also inform the Agent in detail about previously conducted and/or currently active consulting projects, including those in other areas of competency.

The Principal shall, in a timely manner and without special request on the part of the Agent, provide the Agent with all documents necessary to fulfil and perform the consulting assignment and shall inform the Agent of all activities and conditions pertinent to the performance of the consulting assignment. This includes all documents, activities and conditions that become known or available during the performance of the consulting assignment.

The Principal shall ensure that all employees as well as any employee representation (works council) provided by law, if established, are informed of the Agent’s consulting activities prior to the commencement of the assignment.

4. Maintenance of independence

The Contracting Parties shall be committed to mutual loyalty.

The Contracting Parties shall be obligated to take all necessary measures to ensure that the independence of all persons working for the Agent and/or of any third parties employed by the Agent is not jeopardized. This applies particularly to any employment offers made by the Principal or the acceptance of assignments on their own account.

5. Reporting / obligation to report

The Agent shall be obligated to report to the Principal on the progress of services performed by persons working for the Agent and/or any third parties employed by the Agent.

The Agent shall deliver the final report in a timely manner, i.e. depending on the type of assignment, two to four weeks after completion of the assignment.

The Agent shall not be bound by directives while performing the agreed service and shall be free to act at the Agent’s discretion and under the Agent’s own responsibility. The Agent shall not be required to work in a particular place or to keep particular working hours.

6. Protection of intellectual property

The Agent shall retain all copyrights to any work done by the Agent and/or by persons working for the Agent and/or by third parties employed by the Agent (including but not limited to tenders, reports, analyses, expert opinions, organization charts, programmes, performance descriptions, drafts, calculations, drawings, data media, etc.). During the contract period and after termination thereof, the Principal may use these materials exclusively for the purposes described under the Contract. Therefore, the Principal shall not be entitled to copy or distribute these materials without the explicit consent of the Agent. Under no circumstances, shall the Agent be liable to third parties, in particular for the accuracy of the material, in the event of unauthorised copying/distribution of the material.

In the event of any violation of these provisions by the Principal, the Agent shall be entitled to immediate termination of the contract relationship and to assert any other statutory claims, in particular claims for omission and/or damages.

7. Warranty

The Agent shall be entitled and obligated, regardless of fault, to correct any errors and/or inaccuracies in the Agent’s work which have become known subsequently. The Agent will immediately inform the Principal thereof.

This right of the Principal expires six months after completion of the respective service.

8. Liability / Damages

With the exception of personal injuries, the Agent shall be liable to the Principal for damages only to the extent that these are the result of serious fault (intention or gross negligence). Correspondingly, this also applies to damages resulting from third parties employed by the Agent.

Any claim for damages on the part of the Principal may only be enforced by law within six months after they have gained knowledge of the damage and the liable party, but no later than three years after the incident upon which the claim is based.

The Principal shall furnish evidence of the Agent’s fault.

If the Agent performs the required services with the help of third parties, any warranty claims and claims for damages which arise against the third party shall be passed on to the Principal. In this case, the Principal shall primarily refer to the third party.

9. Confidentiality / Data Protection

The Agent shall be obligated to maintain complete confidentiality concerning all business matters made known to the Agent in the course of services performed, especially trade and company secrets and any other information concerning type and/or scope of business and/or practical activities of the Principal.

Furthermore, the Agent shall be obligated to maintain complete confidentiality towards third parties concerning the content of the work completed, as well as any information and conditions that contributed to the completion of the work, particularly concerning data on the Principal’s clients.

The Agent shall not be obligated to maintain confidentiality towards any person working for the Agent or representatives of the Agent. However, the Agent is required to obligate such persons to maintain complete confidentiality and shall be liable for any violation of confidentiality on their part in the same way as if the Agent had breached confidentiality.

The obligation to maintain confidentiality shall persist indefinitely even after termination of this Contract. This shall not apply in case the Agent is legally required to disclose information.

The Agent shall be entitled to use any personal data entrusted to the Agent for the purposes of the services performed. The Agent shall guarantee the Principal that all necessary measures will be taken, especially those regarding the Austrian Data Protection Act (DSG), e.g. that declarations of consent are obtained from the persons involved.

10. Remuneration

After completion of the services agreed upon, the Agent shall receive remuneration agreed upon in advance between the Agent and the Principal. The Agent shall be entitled to render intermediate accounts and to demand payment on account as required by the progress of the work. Remuneration shall be due and payable immediately after rendering accounts by the Agent.

The Agent shall render accounts which entitle to deduct input tax and contain all elements required by law.

Any cash expenditures, expenses, travel expenses, etc. shall be reimbursed to the Agent by the Principal separately, upon submission of the appropriate receipts.

In the event that the work agreed upon is not completed due to reasons on the part of the Principal, or due to a premature termination of contract by the Agent for cause, the Agent shall be entitled to claim payment in full of the remuneration agreed upon in advance, less expenses not incurred. In the event that an hourly fee had been agreed upon, the Principal shall pay for the number of hours expected to be required for the entire contracted assignment, less expenses not incurred. Expenses not incurred shall be calculated as a lump sum consisting of 30% of the fee required for those services that the Agent did not perform by the date of termination of the agreement.

In the event that intermediate invoices are not paid, the Agent shall be released from the Agent’s commitment to provide further services. This shall be without prejudice to any further claims resulting from default of payment.

11. Electronic invoicing

The Agent shall be entitled to transmit invoices electronically. The Principal explicitly agrees to accept invoices transmitted electronically by the Agent.

12. Duration of the contract

This Contract shall terminate upon the completion of the project and the corresponding invoice.

Apart from this, this Contract may be terminated for good cause by either Party at any time without notice. Grounds for premature termination include the following:

• A Party breaches major provisions of the Contract; or
• A Party is in default of payment after insolvency proceedings have been opened; or
• A Party has substantiated concerns regarding the other Party’s creditworthiness, without any insolvency proceedings, and such other Party does not make any advance payments upon request of the Agent/provide any suitable guarantee in advance upon request of the Principal, and such negative financial circumstances have not been known to the other Party at the time of execution of the contract.

13. Final provisions

The contracting parties declare that all information contained herein is accurate and made in good conscience; and they shall be mutually obligated to immediately inform the other party of any changes.

Modifications of and amendments to this Contract or these General Terms and Conditions shall be made in writing; this shall also apply to a waiver of this requirement. Subsidiary agreements have not been executed.

This Contract is governed by the substantive law of the Republic of Austria, excluding the conflict-of-law rules of international private law and CISG. Place of fulfilment is the registered place of business of the Agent. The court at the Agent’s registered place of business shall be competent in any disputes.



Workshop, Training, Bootcamp


1. General Terms and Conditions for Workshops, Training, Bootcamps

These general terms and conditions apply to all open training courses, workshops, and bootcamps (hereinafter referred to as “training”). Deviating provisions of the customer do not apply, even if they are not contradicted by Adaptive Change Management Kobald GmbH (hereinafter referred to as “Adaptive Change Management”).

2. Registration/conclusion of a contract for training

2.1 A binding contract for both parties’ obligatory participation in the training only comes into effect when Adaptive Change Management confirms the online booking/registration of the course participant by e-mail. The registering customer is bound to his registration for 14 days from receipt of his registration. If the registering customer does not receive a confirmation from Adaptive Change Management by e-mail by then, the customer is no longer bound to his registration.

2.2 The confirmation by Adaptive Change Management (see point 3) is always subject to the proviso that the planned minimum number of participants of 12 people is reached. The number of participants is limited to ensure the best knowledge transfer and for reasons of space (onsite). Registrations will be considered in the order of their arrival.

3. Cancellations by the customer and substitute participants

Cancellations of registrations up to 4 calendar weeks before the start of the training are free of charge. For cancellations received in writing by Adaptive Change Management no later than 2 calendar weeks before the start of the training, Adaptive Change Management will charge a cancellation fee of 50% of the training price. In the case of cancellations by the customer after two weeks before the start of the training, Adaptive Change Management will charge 100% of the training price. Even in the event of complete or partial non-participation, the full training fee (100%) must be paid. The customer is entitled at any time to name a substitute participant instead of the agreed training participant.

4. Changes/postponements/cancellations by Adaptive Change Management

4.1 Training content
Adaptive Change Management is entitled to modify the training content to a reasonable extent.
4.2 Appointment/location changes
If a training session is canceled due to illness of the trainer, force majeure, or other unforeseeable events, there is no right to have the event held. In such cases, Adaptive Change Management cannot be obliged to reimburse travel and accommodation costs or loss of work or be held liable for indirect damage, in particular lost profit or claims by third parties. Of course, wherever possible, Adaptive Change Management will endeavor to accommodate the customer with suitable measures in such cases. Adaptive Change Management also reserves the right to cancel a training course if the number of participants is too low. In this case, you can choose between attending another training session or getting a full refund; further claims do not exist.
4.3 Planning certainty due to the corona pandemic
In the absence of planning security due to the corona pandemic (force majeure), the customer must be aware that the following statements are included in the general terms and conditions.
Adaptive Change Management is released from its obligation to perform for contract disruptions that are related to the Covid-Sars virus (e.g., official quarantine orders, border closures, limiting the number of people at gatherings to a minimum, curfews) and these affect the provision of performance obligations to the extent that the circumstance is beyond the sphere of influence of Adaptive Change Management. Adaptive Change Management strives to contact the customer as soon as it becomes aware of any of the circumstances listed above. In addition, Adaptive Change Management always strives to develop a fair solution based on mutual interests and to find a possible alternative date.
To counteract discrepancies in the modalities of meetings due to different international, national, and local regulations, such conditions should have regulatory content that is compatible with the legal provisions of the venue.

5. Prices/Terms of Payment

Invoicing takes place before the start of the training. The price shown in the training documents is exclusive of VAT. The reverse charge procedure can be used in the European Union. The amount shown on the invoice must be paid without discount immediately after receipt of the invoice and in any case before the start of the training. Adaptive Change Management reserves the right to exclude customers who have not met their payment obligations from training.

6. Trademark rights

The documents handed over as part of the training are intended exclusively for the personal use of the training participant and remain the property of Adaptive Change Management until the training fee has been paid in full. Use for informing third parties, passing on the documents to third parties, and duplication is not permitted. In particular, the copyright regulations of the manufacturer and copyright owner apply. Photo/film recordings may be made during the training, which also shows the actions of the participants. The participants agree that these images/films are taken and that these images are used for commercial purposes by Adaptive Change Management. The image rights belong to Adaptive Change Management. Participants also agree that Adaptive Change Management may use their respective company names as a reference.

7. Privacy protection

Adaptive Change Management saves the information you provide when you register solely to process your participation in the training and to be able to contact you before, during, and after the training. Adaptive Change Management does not make personal data available to other third parties for use.

8. Disclaimer

The customer acknowledges that Adaptive Change Management accepts no responsibility for accidents that occur on the customer’s way to and from the training location. A training location is any place where Adaptive Change Management develops training activities together with the customer, of whatever type and wherever. If the training rooms are in a building, the customer’s journey begins and ends at the general entrance to the training rooms.

9. Miscellaneous

Additional or deviating agreements must be in writing. This also applies to a waiver of the written form requirement. Should one of these provisions be or become ineffective in the future, the validity of the remaining provisions shall not be affected. Instead of the ineffective provision, a provision should come into effect that comes as close as possible to the economic purpose of the ineffective provision. If the customer is a merchant, the place of jurisdiction is the registered office of Adaptive Change Management Kobald GmbH in Eisenstadt, Burgenland, and Austrian law applies.

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